TN - AppSrv - 26100109 How to fix view app stuck synchronizing (orange icon)

• Document Version: 001
• Applies to Version(s): AVEVA Application Server 2017 and up

Description

This article from InSource Solutions Group shows how to resolve a view app stuck in a “synchronizing” state.

In System Platform 2023 and prior, that state looks like this:

In System Platform 2023 R2 and up, that state looks like this:

Solution Steps:

• Undeploy the Managed App stuck synchronizing
• On the GR, go to Computer Management > System Tools > Shared Folders > Shares > find the share of the view app in questions > right click >Stop Sharing
• Still on the GR, delete the folder at C:\ProgramFiles\ArchestrA\Framework\FileRepository\GalaxyName\ObjectFileStorage\$InTouchViewAppName\Deployed_xxxx
• Deploy the view app

This can sometimes take 15-20 minutes to finish synchronizing, so give it some time. If it does not work, try undeploying the platform of the view app (CAUTION: this will undeploy everything below the platform, not just the view engine/view app) and redeploy the platform (uncheck cascade), then the engine and view app. If you run into problems redeploying, check out this article on Troubleshooting Deployment Failures.

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