AVEVA Batch Support Cases

[ISS Support Case] InBatch .NET Object Parameter Not Updating Properly

When passing an empty string into BatchGui unit parameter the display fails to initialize with Batch information.

[ISS Support Case] Batch Server Reporting Configuration Failure

Client reached out as they were receiving the following error when attempting to configure Batch Server Reporting on remote node: "An error occurred during configuration of the reporting d\feature" This error was shown at the same time in the logger: "The request failed with HTTP status 503: Server too Busy"

[ISS Support Case] Inbatch 2014 r3 issue with reports

Inbatch reports - he clicks on it and the coniguration doesnt open. windows server 2012 r2, inbatch v2014 r3

[ISS Support Case] InBatch Migration

3/4/2024: -Installed Inbatch system 2014 R2. -Wanting to upgrade to 2023 R2 Batch management. 3/5/2024: -Awaiting word back from L2 about best practices when upgrading InBatch.

[ISS Support Case] when he does jump mode it aborts everything,

[ISS Support Case] Batch Management IBMX not starting Stops Unexpectedly Connecting to SLC 500

Trying to connect in batch to an oi server but the IBCLI will not run OI.ABCIP v7 SLC 500 Firmware Version 13 not slick 500 Goes to starting goes to stopped Newark Delaware InBatch 2014 R3 SP1 11.5.1.00 Tag linker with other applications Logix5000 trying to use this with SLC 500 can you really talk directly to a SLC 500 with this platform.

[ISS Support Case] New SP Install can't Connect IDE

3/28/2023: -SP 2023 -SQL Server 2022. -Tries to connect IDE. -"Connection to Service has not been established" 3/30/2023: -Seeing if Watchdog is running correctly. -Could be a bad install. Will get customer to create a new Galaxy if Watchdog is running properly. -Checked for Open ports (7500,7501 others as well) -Checked ASBservices. Stopped Services and Ran them. NO CHANGE. -Told customer to run Change Network Utility, Delete the Galaxies that had been created to try and open the IDE. Awaiting Clients response.

[ISS Support Case] Batch Server cannot connect to PLCs Unbale to Run Batch

We have a wonderware installation with redundant servers, one batch will not run on one of the two servers. Week after labor day (15th) the engineers noticed the "issue' Engineers describe the issue as: 'one of the Batch servers are not able to connect to the PLC's'. Client was called in to collect intel and get this resolved. Possible to access system remotely. Can ping PLC Inbatch 2014 R2 Sp1 (11.0.0.0) intouch 11.0.131 Client suspects the issue is tied to a repeating IBCLI error noticed in the logs. Inbatch 2014 R2 Sp1 (11.0.0.0) intouch 11.0.131 ibcli.exe exception code 0xC0000005 goes as far back as August 29th. Event Logs and SMC logs are being collected client will be uploading them to the ticket. See Box Content.

[ISS Support Case] Batch Management Batch ID Log Scripting Error

Client reached out as the user migrated from Batch 2014 to Batch Management 2023 R2. Since this change scripts that were working previously that allowed the operators to adjust the parameters of the Batch before starting the Batch no longer function properly. This is due to the Batch ID Log being created when the Batch is set to Ready. In the previous version the Batch ID Log was not created until the Batch was set to Run.

[ISS Support Case] Inbatch not expanding batches in runtime

When selecting one step of the batch process, it does not allow clicking on the phase to start it. Necessary equipment is ready and available.

[ISS Support Case] Failing to Upgrade Batch Management 2017 (V12.1) To Batch Management 2023 R2 (V13.1)

Client reached out as when user was attempting to configure the History Server tab under Batch Management it would fail with the following errors: Component: History Server "ExecutionNonQuery failed for Database "B2BatchHistory" "An exception occurred while executing a Transact-SQL statement or batch." "ExecuteNonQuery failed for Database 'B2BatchHistory'. An exception occurred while executing a Transact-SQL statement or batch. Cannot drop type 'dbo.Text_Chunk_NVARCHAR128' because it is being referenced by object 'EquipStatus'. There may be other objects that reference this type."

[ISS Support Case] Batch 2023 R2 license acquisition failure

Batch is failing to acquire a license from client's consignment license.

[ISS Support Case] InBatch does not start

When they try to start the services they do not start occasional error non-encrypted communication was rejected a couple of warnings in the logs "cannot connect to redundancy manager"

[ISS Support Case] Environment Display Cannot connect to security manager

Configurator/Batch Management/Server msg says BatchManagement_lm_tcp service is running. please stop it before configuring batch management product

[ISS Support Case] Getting sentinel manager errors on InBatch Logger.

Getting sentinel manager errors on InBatch Logger.

[ISS Support Case] Getting sentinel manager errors on InBatch Logger.

Getting sentinel manager errors on InBatch Logger.

[ISS Support Case] Indusoft to Edge Redundant Server

8-12-2022: Redundant Server on another machine with Indusoft. Looking for documentation for Aveva Edge to see what the perks are for it vs. keeping Indusoft.