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[ISS Support Case] WindowViewer cannot acquire a read/write license for remote desktop services client.

Last updated: June 17th, 2025

Description

Client reached out as when user was trying to start WindowViewer within terminal session user was receiving the following error: "WindowViewer cannot acquire a read/write license for remote desktop services client."

  • Author: Kevin Modlin
  • Published: June 17th, 2025

Details:

Product: InTouch
Version: 2020 R2
Solution: [Solution is visible below when you're logged in and have a current subscription]
Date Created: 11/19/2024
Case: 88277
remote client license acquisition
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