[ISS Support Case] Unable to Boot Multi Screen Hardware Limitation Inquiry 2473 G UNO Thin Manager

Description

Trying to add a device to thin manager but thin manager doesnt boot on the system Do you have SME / clarification on UNO multi session and multi monitor enabled (AdvanTech). Looking over the manual for UNO-2473G and it appears it is not. Would like to have two screens on a few of their systems and currently they can only see one. When you enable multisession it seems to brick consistently V12.1 Thin Manager Server 2019 When set up multi session with a particular terminal client and the UNO associated with it. Results in endless boot loops (rebooting) Fail Again, Reboot, Repeat. The odd thing is that it not permanently broken ...technically If you go into this boot loop and delete the terminal client and you give your device a new addresses it does seem to comeback. But you have to repoint it at the IP address and the other device. In the manual under multi session, it has applied suggestions regarding editing local group policies (limit the number of users) - warning that if you do not explicitly have a multisession enabled device that you will run into issues / it will not work. So the suspicion it's a hardware limitation. The 2473 G come into 2 flavors 1 is a thin client (no HD) 1 is a thick client (HDD) Checked that the one they have is thin manager enabled and was under the impression from sales that it was ALSO multi session enabled (2473 G) If it's a hardware limitation needs: Quote on device - 1 ethernet - 24volt power supply - VGA port - HDMI port - Multi session screen / compliant Device

• Author: Kevin Modlin
• Published: March 7th, 2025

Details: