[ISS Support Case] Unable to Acknowledge Alarms

The Win911 Client is running Win911 2021 R6 The following error is being shown by Win911 SuiteLink not connected, unable to write Acknowledgement.

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[ISS Support Case] Win911 failover is not working with InTouch

Services assist Client can provide access but we will be coordinating with SmartSights and working directly with them to assist. A case has been created with SmartSights: 00085139 We need someone to takeover and work with the client and SmartSights to drive to a resolution.

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