ThinManager Support Cases

[ISS Support Case] Thin Manager 14.01 License Acquisition Failure

Client reached out because one of the terminal servers was not acquiring a license from the Thin Manager server and presenting the following error: "No Thin Manager Terminal License Available on Server ."

[ISS Support Case] Cant remote into any thin clients

Thin client, trying to log in to server, one not letting him in kicks him out immediately started this morning

[ISS Support Case] Thin Manager License Not Activating Already Activated

In the thin manager web site to activate them being told they are already activated. Has no way of telling who that is, suspects it could be the client but wants to make certain before reaching out. TM Version 13.2 Need Serial Number Why reason for reset

[ISS Support Case] Unable to Connect Node to Thin Manager

Launching a new touhcpanel and cannot get Thin Manager to accept the configuration

[ISS Support Case] Warnings in Event Viewer

User is seeing multiple Event Viewer warnings in regarding Thin Manager. The description for Event ID 1002 from source ThinServer cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer if the event originated on another computer, the display information had to be saved with the event. File C:\ProgramData\Rockwell Software\ThinManager\Packages\xampp\cgi.cgi not ready when requested. The message resource is present but the message was not found in the message table TM v13

[ISS Support Case] Thin Manager ECO mode not working

Both on site and remotely when users try to log into Thinmanager, the users are unable to ECO any of the thin client terminals. Tries to log into a one of the Thin Manager Servers and sees a black screen. Suspect this could be related. Issue was first identified Tuesday evening. - no power events - no known updates or changes to the system Remote support is possible. Thin Manger Version 12.1 SP 3

[ISS Support Case] Thin Manager not opening

[ISS Support Case] Unable to Boot Multi Screen Hardware Limitation Inquiry 2473 G UNO Thin Manager

Trying to add a device to thin manager but thin manager doesnt boot on the system Do you have SME / clarification on UNO multi session and multi monitor enabled (AdvanTech). Looking over the manual for UNO-2473G and it appears it is not. Would like to have two screens on a few of their systems and currently they can only see one. When you enable multisession it seems to brick consistently V12.1 Thin Manager Server 2019 When set up multi session with a particular terminal client and the UNO associated with it. Results in endless boot loops (rebooting) Fail Again, Reboot, Repeat. The odd thing is that it not permanently broken ...technically If you go into this boot loop and delete the terminal client and you give your device a new addresses it does seem to comeback. But you have to repoint it at the IP address and the other device. In the manual under multi session, it has applied suggestions regarding editing local group policies (limit the number of users) - warning that if you do not explicitly have a multisession enabled device that you will run into issues / it will not work. So the suspicion it's a hardware limitation. The 2473 G come into 2 flavors 1 is a thin client (no HD) 1 is a thick client (HDD) Checked that the one they have is thin manager enabled and was under the impression from sales that it was ALSO multi session enabled (2473 G) If it's a hardware limitation needs: Quote on device - 1 ethernet - 24volt power supply - VGA port - HDMI port - Multi session screen / compliant Device

[ISS Support Case] Thin Manager License Server Redundancy Feature Missing from License

Client reached out as they received a new Thin Manager license which is missing the redundancy feature. Thin Manager v13.1.

[ISS Support Case] ThinManager Terminal Never Showed Offline, Still Consuming Terminal License after Deletion

[ISS Support Case] ThinManager License Activation

Client reached out looking for guidance on activating Thin Manager V-Flex license.

[ISS Support Case] Cannot Shadow Thin Clients

Thin Manager 13 (Build 13000) Customer is not able to shadow thin client sessions. When an attempt is made, it starts the shadowing service but will not actually start shadowing. No errors appears.

[ISS Support Case] The system cannot find the file specified when trying to load WindowViewer:

The system cannot find the file specified when trying to load WindowViewer. He is using AppLink. ThinManager version: 12 InTouch: 2020 R2 SP1

[ISS Support Case] Trigger ThinManager to Failover Without SendKeys

Managed Intouch Application (Wonderware) running on a Thin Client. There used to be a way to tell ThinManager session to switch over from the primary Thin manager server to the back up server (session). Looking for TN on how to configure a switch to a failover server from a button or hotkey. Failover action is configured in Thin Manager to Hotkey, using SendKeys()...

[ISS Support Case] Thin manager issue

RPC is unavailable. Ports should be open. Restarted service several times.

[ISS Support Case] Thin manager issue

Clients seem to go off and on. Had replaced HDMI cable.

[ISS Support Case] New ThinManager Installation The RPC server is unavailable

Need Thin Manager expert. Installing version 13.0 have it running on two servers and can not sync the thin managers. Getting the following error the RPC server is not available error. On one of the servers the ThinServerService shuts down unexpectedly (error 1067) 4009812260 updated ticket number for service crashing issue Each server will retain it own connection to thin clients

[ISS Support Case] New ThinManager Installation The RPC server is unavailable

Need Thin Manager expert. Installing version 13.0 have it running on two servers and can not sync the thin managers. Getting the following error the RPC server is not available error. On one of the servers the ThinServerService shuts down unexpectedly (error 1067) 4009812260 updated ticket number for service crashing issue

[ISS Support Case] Thin manager questions

Initial setup, configuration, licensing. Questions in tasks

[ISS Support Case] ThinManager not Acquiring License from Primary Server

ThinManager Thin Client not acquiring License from Primary Server. There is mixture of old and new ACP licenses. -------------- WINTMC needs the wintmc and redundant license to work.